Returns, Refunds & Cancellations

Cancellations before preparation

You may cancel a confirmed order before preparation begins. Because preparation can begin on the same day or the next day depending on when the order is placed, please contact us immediately if you need to cancel.

If we confirm that preparation has not started, the cancellation will be accepted and any advance payment received for that order will be arranged for refund directly with you.

Once preparation has started

Once preparation has begun, the order cannot be cancelled. Our products are food items prepared and packed for confirmed orders, so ingredients, labour and packaging may already have been committed to the order.

No returns after delivery

We do not accept returns after delivery. This applies to change-of-mind requests and personal taste or spice preferences after the product has been delivered.

We will review the issue and discuss the appropriate resolution with you. Depending on the circumstances, this may include a replacement, credit or refund.

Approved refunds

Where a refund is approved, we will confirm the refund method directly with you. The time taken for the amount to appear can depend on the payment method, bank or payment service used.